Contact Us

We would love to hear from you. Whether you have a question about our pieces, need assistance with your order, or simply want to share how Loulala has found its way into your everyday life—our team is here and ready to listen.

Reaching out is the first step to making things right, and we take that seriously. We read every message with care and will get back to you as quickly as possible, because we believe that good conversation is just as important as good design.

Our hours
Monday to Friday, 9:00 am to 6:00 pm (HKT)
We respond to all inquiries within 24 hours during business days. For messages sent over the weekend or on public holidays, we will reply on the next working day.

Email
loulala@hotmail.com
This is our primary channel for all general enquiries, order support, and styling questions. Please do not hesitate to write to us—we are always happy to help.

Phone
+852 2398 4766
If you prefer to speak with us directly, our customer care team is available during the hours listed above. We understand that sometimes a voice makes all the difference.

Our location
Loulala
Unit 1203, 12/F, Winsome House
73 Wyndham Street, Central
Hong Kong

We are a small team with a big heart, and every message matters to us. Whether you are discovering us for the first time or you have been with us from the very beginning, we look forward to connecting with you.

Because style should never whisper—and neither should good service.