Terms of Service

Welcome to Loulala. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order. If you do not agree with any part of these terms, we kindly ask that you refrain from using our services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. The content of this website, including text, images, and product descriptions, is provided for informational purposes only and is subject to change without prior notice. While we strive to ensure that all information is accurate and up to date, we do not warrant that the content is complete, reliable, or error-free.

You may not use our products or services for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction while using our website. Any breach of these terms may result in the immediate termination of your access to our services.

Products and Pricing

All products displayed on our website are subject to availability. We make every effort to maintain accurate inventory information, but we cannot guarantee that an item shown as available will remain in stock at the time of your order. In the event that a product becomes unavailable after your order has been placed, we will notify you promptly and offer alternatives or a full refund.

Prices are listed in US dollars and are subject to change without notice. We reserve the right to modify or discontinue any product at any time. While we endeavour to display product colours, materials, and dimensions as accurately as possible, we cannot guarantee that your device's screen will show these details precisely as they appear in person.

We reserve the right to correct any errors, inaccuracies, or omissions in pricing, product descriptions, or availability, and to cancel or refuse any orders placed based on such errors. If we cancel an order due to a pricing error, we will notify you and issue a full refund.

Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, payment verification, or suspected fraudulent activity.

Once your order has been confirmed, you will receive an email acknowledging your purchase. This email does not constitute acceptance of your order; our acceptance occurs when we dispatch the products to you and send a shipping confirmation email. We reserve the right to limit the quantity of products purchased per person or per order.

Payment

By placing an order, you represent that you are authorised to use the payment method provided and that the information you submit is accurate and complete. All payments are processed through secure third-party gateways, and we do not store your full payment details on our servers. You agree to pay all charges incurred by you or any user of your account, including applicable taxes and shipping fees.

Shipping and Delivery

Delivery times are estimated and not guaranteed. We are not responsible for delays caused by events outside our control, including but not limited to weather conditions, customs processing, or carrier disruptions. Title and risk of loss pass to you upon our delivery to the carrier. Please refer to our Track Your Order page for more detailed information regarding shipping and delivery.

Returns and Exchanges

We want you to love your Loulala pieces. If for any reason you are not completely satisfied, please review our return policy, which is available separately on our website. All returns must comply with the conditions outlined in that policy. We reserve the right to refuse returns that do not meet our requirements.

Intellectual Property

All content on this website, including but not limited to logos, images, graphics, text, and design, is the exclusive property of Loulala and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or republish any content without our prior written consent. Unauthorised use of our intellectual property may result in legal action.

User Accounts and Personal Information

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate and complete information when registering and to update your information as needed. We collect and process your personal data in accordance with our Privacy Policy, which we encourage you to review.

Prohibited Conduct

You agree not to use our website for any of the following purposes:

• Engaging in any activity that disrupts or interferes with the operation of our website

• Attempting to gain unauthorised access to any part of our systems or networks

• Transmitting any harmful code, viruses, or malicious software

• Using our website to distribute unsolicited promotional materials

• Violating any applicable local, national, or international laws or regulations

Limitation of Liability

To the fullest extent permitted by law, Loulala shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products. This includes, but is not limited to, damages for loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these terms or your purchase shall not exceed the total amount paid by you for the product in question.

Indemnification

You agree to indemnify and hold Loulala and our affiliates, employees, and agents harmless from any claims, losses, damages, or expenses, including reasonable legal fees, arising out of your breach of these terms or your violation of any law or third-party rights.

Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate, without regard to its conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

Changes to These Terms

We reserve the right to update or revise these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this page periodically to stay informed of our current terms. Your continued use of our website following the posting of changes constitutes your acceptance of those changes.

Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, please do not hesitate to reach out to us at:

loulala@hotmail.com

We value your business and are committed to ensuring that your experience with Loulala is as enjoyable and transparent as possible.