Track Your Order

Once you have placed an order with Loulala, we want you to feel informed and at ease throughout the entire journey—from the moment you click confirm to the instant your package arrives at your door. That is why we provide a simple and transparent order tracking system, allowing you to follow your shipment every step of the way.

How to Track Your Order

After your order has been confirmed and dispatched, you will receive a shipping confirmation email containing a unique tracking number along with the name of our carrier partner. This email will be sent to the address you provided at checkout.

To track your package, simply click on the tracking link included in the email, or visit the carrier's official website and enter your tracking number manually. You will then be able to view real-time updates on the status and location of your shipment.

If you have created an account with us, you may also log in to your account dashboard, where you can access your order history and tracking information at any time.

Shipping Updates

From the day your order leaves our warehouse, you will receive timely notifications regarding its progress. These updates typically include confirmation of dispatch, transit milestones, and delivery confirmation. Please allow up to 24 hours for tracking information to become available after you receive your shipping confirmation, as it may take some time for the carrier to scan your package into their system.

Estimated Delivery Times

We work closely with our shipping partners to ensure that your order reaches you as quickly and reliably as possible. Estimated delivery times are provided at checkout and may vary depending on your location and the shipping method selected. While we make every effort to meet these estimates, please note that unforeseen circumstances such as weather conditions or customs processing may occasionally cause delays. We appreciate your patience and understanding in such cases.

What to Do If Your Tracking Information Has Not Updated

If your tracking status has not changed for several days, or if you notice any unusual activity, please do not be alarmed. In most instances, this simply means that your package is in transit between carrier facilities and has not yet been scanned at the next checkpoint. However, if you have concerns, we recommend checking the carrier's website directly for the most current information.

Should you require further assistance, our team is always here to help. Please email us at loulala@hotmail.com with your order number, and we will investigate the matter on your behalf. We will keep you informed every step of the way and ensure that any issues are resolved promptly.

Incorrect Shipping Address

Please double-check your shipping address before completing your order, as we are unable to redirect packages once they have been dispatched. If you realise that you have provided an incorrect address, contact us immediately at loulala@hotmail.com, and we will do our best to amend it before your order is shipped. Please note that we cannot guarantee that changes can be made after the order has been processed.

Lost or Delayed Packages

While rare, delivery issues can occasionally occur. If your package is significantly overdue or appears to be lost in transit, please reach out to us without hesitation. We will work directly with the carrier to locate your shipment and, if necessary, arrange a suitable resolution. Your satisfaction and trust are of the utmost importance to us, and we are committed to handling such situations with care and fairness.

Final Delivery

When your package is delivered, we recommend inspecting it promptly upon receipt. If you notice any damage to the outer packaging or the contents inside, please document the condition and contact us within 48 hours. We will work with you to address the matter and ensure that you receive the quality you expect from Loulala.

We hope you enjoy every moment of anticipation as your Loulala pieces make their way to you. Should you have any questions along the way, we are only an email away.